Return / Purchase Layaway Policy

  • The customer will pay shipping both ways on ALL returns NO EXCEPTIONS.
  • We will not accept any item for return for ANY REASON after 14 days.
  • All returns will be subject to a 3-day inspection period before refund.
  • All policies apply to both USED and NEW items.
  • All CONSIGNMENT Sales (items we are selling for someone else) are FINAL

Guitars and other Stringed Instruments

We allow a 48-hour Approval Period on all Stringed Instruments sold via our website. In the event of a return for exchange or refund the item must be shipped back to the store in original, unused condition with all hang tags, certificates and warranty cards. The buyer pays for shipping both ways. The item must be shipped back or returned in person to West Chester Music within five business days unless otherwise arranged. Please do not ship any purchase back to West Chester Music without authorization.

Amps and all other Electronics

Amps may be returned to us subject to the following policies:

  • During the 48-hour approval period you may return the amp to us in AS NEW condition subject to a 5% restocking fee.
  • Once the 48-hour approval period has ended amplifier returns will be subject to a thorough inspection and a 15% restocking fee.
  • After 2 weeks – we will not accept any returns on Amplifiers. If the item is defective – we will work with the manufacturers warranty to correct the issue.
  • We do not allow returns on guitar pedals / stomp-boxes / effects
  • Other electronic items may be returned to us in new, unopened condition with all original packaging subject to 15% restocking fee.

Layaway Policy

  • In order to put an item on layaway, we require a non-refundable 20% deposit.
  • We prefer layaway items to be fully paid for within 3 months

Special Orders

  • We require a non-refundable minimum 25% deposit on ALL special orders
  • Special Order items may not be returned for any reason